Shipping and Returns Policies

Thanks for visiting our support page. Below are our policies for both shipping and returns. If you have any questions, please let us know!

Shipping Policy

Here are our estimated shipping delivery times:

USA: 5­-8 business days
Canada: 6­-12 business days
World: 10­-20 business days
Your order will be sent out on average within 3 days of ordering.

International shipping

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Your order never arrived

If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at support@ayotee.com making sure you quote your order number. We’ll see what can be done.

Returns policies

Damaged items

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at support@ayotee.com and we’ll let you know what your next steps are.